93% overall satisfaction score for reliability, quality and cost in 2004, 94% in 2007.
Dun and Bradstreet

2003 Nielson-Norman Award for USCG

The clean design and personalized features of the Coast Guard's intranet brought the network to be recognized as one of the 10 best intranets in October, 2003 by the Nielsen Norman Group.

The Coast Guard intranet, known as Mission Advance Collaboration Network or MACnet, was the only government intranet to be honored for its usability and design.PaulsonIT participated on the original design team and as an ad hoc member of the Web Advisory Board.

"It was surprisingly good-looking for a government intranet," said Kara Pernice Coyne, director of research at Nielsen Norman. "It's very clean."

Nielsen Norman received for review about 100 submissions, roughly 10 percent of which were government intranets, Coyne said. The judgment process included initial design reviews and numeric ratings, follow-up questions with the top 30, and thorough design reviews and interviews with the top 10 contenders. Judges evaluated the intranets based on usability and design and considered the users, their tasks and how well the intranet helped them.

See Federal Computer Week for complete article or download complete report.