93% overall satisfaction score for reliability, quality and cost in 2004, 94% in 2007.
Dun and Bradstreet

As a regular practice, we survey our clients to see if our delivery times, cost estimates, service quality and professionalism meet expectations. In February, 2004, we asked Open Ratings (a Dun and Bradstreet partner) to survey 13 of our clients.Here is a summary of the results (DUNS number for PaulsonIT is 03-839-7290):

2007 Dun and Bradstreet Excellence Rating

D&B Category Score Question asked
RELIABILITY: 95 out of 100 How reliably do you think this company follows through on its commitments?
COST: 95 out of 100 How closely did you final total costs correspond to your expectations at the beginning of the transaction?
ORDER ACCURACY: 93 out of 100 How well do you think the product/service delivery matched your order specifications and quantity?
DELIVERY/TIMELINESS: 92 out of 100 How satisfied do you feel about the timeliness of the product/service delivery?
QUALITY: 94 out of 100 How satisfied do you feel about the quality of the product/service provided by this company?
BUSINESS RELATIONS: 97 out of 100 How easy do you think this company is to do business with?
PERSONNEL: 97 out of 100 How satisfied do you feel about the attitude, courtesy, and professionalism of this company's staff?
CUSTOMER SUPPORT: 95 out of 100 How satisfied do you feel about the customer support you received from this company?
RESPONSIVENESS: 97 out of 100 How responsive do you think this company was to information requests, issues, or problems that arose in the course of the transaction?

2004 Dun and Bradstreet Excellence Rating

D&B Category Score Question asked
RELIABILITY: 94 out of 100 How reliably do you think this company follows through on its commitments?
COST: 93 out of 100 How closely did you final total costs correspond to your expectations at the beginning of the transaction?
ORDER ACCURACY: 92 out of 100 How well do you think the product/service delivery matched your order specifications and quantity?
DELIVERY/TIMELINESS: 93 out of 100 How satisfied do you feel about the timeliness of the product/service delivery?
QUALITY: 94 out of 100 How satisfied do you feel about the quality of the product/service provided by this company?
BUSINESS RELATIONS: 92 out of 100 How easy do you think this company is to do business with?
PERSONNEL: 96 out of 100 How satisfied do you feel about the attitude, courtesy, and professionalism of this company's staff?
CUSTOMER SUPPORT: 94 out of 100 How satisfied do you feel about the customer support you received from this company?
RESPONSIVENESS: 94 out of 100 How responsive do you think this company was to information requests, issues, or problems that arose in the course of the transaction?